![]() ![]() Bendable microphone boom for optimal positioning.ActiveGard technology prevents acoustic injury.Ultra light frame and comfortable ear cushions.It’s rated 4.4/5 on Amazon, and Sennheiser’s HD voice clarity makes it ideal for busy call centres. ![]() The Sennheiser SC60 is a wired USB headset with a noise cancelling microphone. The plastic build means the 071 isn’t as durable as some call centre headsets. Padded headband and ear pads for all-day comfort.Playback option to check how you sound to customers.Noise reduction sound card to eliminate background noise.The Mpow 071 is a wired headset with all the features you need at an incredibly low price. Warranty : 45-day refund with a money-back guarantee.These are the headsets that are best for use in call centres and suitable for the RingCentral phone system. Now, let’s look at our top 10 call centre headsets. The downside is that wireless headsets need charging, so you must invest in one with good battery life. These allow employees to move away from their desks, so they’re more flexible. Many headsets can integrate with VoIP technology like softphones, and there are both corded and cordless varieties.Ĥ0.1% of call centres have now invested in cordless headsets. There are different adapters to choose from, including USB and quick disconnect (QD). TechnologyĬall center headsets come with a range of technologies. So, to maximise efficiency and keep employees happy, buy headsets that endure. Plastic headsets are cheaper than steel ones, but they also don’t last as long. After all, call centre agents will put headsets through many hours of use. It’s on you to decide which will work best in your call centre. A monaural headset means agents can talk to each other without taking off their headsets, but a binaural headset has superior noise reduction and sound quality. The two main headset designs are single ear (monaural) and dual ear (binaural). That way, call centre agents can focus on customers, and customers can hear your agents. So, you need a headset with a noise cancelling microphone. Noise cancelling headphones are vital in a call centre, but so far, only 33.8% of call centres have fully eliminated background noise from their phone calls. Some headsets also have several wearing styles and an adjustable fit. You should choose a lightweight headset with a padded headband and soft ear cushions. There are several factors to consider before buying call center headsets, including: ComfortĬall center agents wear their headsets for many hours, so they need to feel comfortable. Things to consider before buying call centre headsets And happy customers are essential for your bottom line. It means agents can quickly deal with queries and complaints, so customers aren’t left waiting. ![]() The right call centre headset keeps customers happy too. After all, it’s hard to land a sale or solve an issue if you can’t hear what the customer is saying! This allows call centre agents to concentrate on their customers, which boosts productivity. Most high quality headsets also have noise cancelling technology to reduce background noise. Why are call centre headsets so important?Ĭall centre headsets let you talk to customers while you work, so they’re great for multitasking. Best of all, every one of them works with our RingCentral Phone system. That’s why RingCentral has put together this guide on the top 10 call center headsets. The headset that suits one person may not suit another, but there are certain requirements every call centre headset should meet. Without the right hardware, however, customers can be left frustrated by poor sound quality and dropped phone calls.
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